Return & Refund Policy

Custom Orders Because each gallery piece is created specifically for you using your own photographs, we cannot accept returns or exchanges for change of mind. We encourage you to review your image selection carefully before finalizing your order.

Damages & Issues We take immense pride in our craftsmanship. Please inspect your order upon arrival and contact us at admin@oneladytoanother.com.au within 48 hours if an item is defective, damaged, or incorrect.

To help us resolve this quickly for you, please include:

• Your order number

• A clear photograph of the damaged item and packaging

Australian Consumer Law

Australian Consumer Law guarantees: Nothing in these Terms and Conditions attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our products come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms and Conditions. If you wish to lodge a claim under the Australian Consumer Law please contact us. 

If you have any further questions, please don't hesitate to contact us at admin@oneladytoanother.com.au